TomTom Go no longer starts reliably on iPhones and therefore causes considerable problems when using CarPlay in the car. For many users, the app hangs immediately after opening it, it only shows the start screen with the note “App is being loaded” instead of the route planning. Accordingly, the start of TomTom via infotainment systems with CarPlay support fails. The problem has been occurring with some users for several weeks, whether there is a direct connection with iOS 15 remains unclear.
TomTom is addressing CarPlay sound issues
With the latest update to version 2.8, TomTom has tackled a first CarPlay problem with iOS 15: The navigation app should no longer lead to sound problems in the car, according to the publication information. When playing a voice announcement or a warning tone, the volume of the infotainment system could, among other things, be lowered – and in some vehicles it could not be turned up again by hand.
There is no bug fix for the start problems in version 2.8, as TomTom explained. However, they want to submit the bugfix for this as soon as it is finished. An expected date for the rectification of the problem was not given. Annoyed users are now punishing the app with 1-star ratings in the App Store, where the support asks for a little patience.
App kill as a workaround
The workaround is to shoot down the stuck app: To do this, on newer iPhones, swipe your thumb a short distance from the lower edge towards the center of the screen to open the app switcher. On older iPhones, this is done by pressing the home button twice. For forced termination, the TomTom app must then be pushed up out of the display. When you then start it, the navigation app usually opens normally, but sometimes gets stuck again. Even when using CarPlay in the car, only this workaround helps, but it should never be carried out while driving. The forced termination of the app cannot be carried out via the infotainment system.
(lbe)
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